Over the past several years the most difficult issue I find when building a website, or maintaining one, is getting content from the clients.
Since the website is an employee that works 24/7 for the business, it must have the relevant information a visitor needs. After all a website should solve at least one problem for your busness.
I do not believe it's a matter of not wanting to supply the information it's a matter of what to supply. So from this point forward I will be working om and sending a document that my clients can fill out to use this as a starting point to add content to their website.
Most sites need to have the basic requirements such as about us, services, products, hours of operation, and contact us. Those items will be used to create the framework of their sites.
Once those pages have been built the next phase will be which extensions or components to use to meet the clients needs.